shipping

All prices include shipping charges.

Orders are shipped using USPS. Large orders are sometimes shipped UPS.

Orders are shipped Monday through Friday and are usually shipped the next business day after receiving the order.

During the holiday season please allow one to two extra days for delivery.

Due to ongoing issues with customs fees and fraudulent orders, we are no longer able to ship outside the United States.

We do ship to APO/FPO addresses and US territories.

At checkout you can choose to ship to an alternative address. If you create an account, our system will store these for you. This makes it very simple to re-gift friends and family during the holidays.

We suggest that you ship your orders with Signature Delivery which you can select at check out.

This will require someone to sign for the package and as such, delivery is guaranteed.

**Please note that unless requested, no signature is required for home deliveries, and these packages may be left at your door. BlueMountainCoffee.com is not responsible for lost or stolen packages left at the door.

(Not Available On International and Military Addresses Deliveries)

 

returns

Return Policy for coffee:

Blue Mountain Coffee values each customer and will do our best to give the best customer service in the business.

We guarantee:

All items to be as advertised and the coffee you order is the coffee you receive.
Coffee is freshly roasted and shipped in a timely manner.
In the event of our error, or if the coffee is damaged during shipment, Blue Mountain Coffee will replace or refund the cost of the item to you if returned unopened, within 10 days of receipt.
Blue Mountain Coffee is not responsible for:

Customer error in ordering including incorrect item, grind, shipping address, etc. (Customer may return unopened item within ten days to Blue Mountain Coffee at customer’s expense. A refund, minus a 20% restocking fee will be issued once coffee is received.)
Blue Mountain Coffee understands and appreciates that each person’s palate is unique; however, we cannot be responsible if the coffee is incompatible with said palate.
Customer must call before returning an item to receive an RMA number (return merchandise authorization) to all returned items. Any item returned without a RMA will not be authorized for refund or exchange.
Return Policy for all other items:

Coffee Grinder returns or exchanges will follow the guidelines of the manufacturer. All problems should be addressed with manufacturer. The manufacturer will do everything they can to help the customer.

Please call Blue Mountain Coffee, Inc. for all other product returns. All items are subject to a 15% restocking fee. All items returned must be in like new condition. If any item is defective Blue Mountain Coffee, Inc. must be called before returning item. Defective or incorrect items will receive a full refund if said item is returned unopened.

Items ordered incorrectly or shipped to incorrect or insufficient addresses because of customer error will be the sole responsibility of purchaser.

Blue Mountain Coffee, Inc.
4250 Keith Bridge Rd. Unit 220
Cumming, GA 30041
770-889-2916

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